Seeking for Receptionist cum Telemarketing

Responsibilities:

Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
Achieve sales targets pre-determined by management
Communicate regularly with members
Achieve / exceed set productivity and quality standards
Adhere to regulatory targets within our territorial limits
Sell with integrity and treat customers fairly
Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
Maintain accurate records and files as required
Actively support other team members and the achievement of team objectives
Provide support to less experienced team members
Identify potential process improvements and make recommendations to Team Leader
To carry out other ad hoc tasks as required to meet business needs.

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