Key Responsibilities:

Answer incoming calls and respond to customer’s emails.
Place customer orders in the computer system.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors.
Research required information using available resources.
Provide product and service information to customers.
Process orders, forms, and application.
Research, identify, and resolve customer complaints using applicable software.
Route calls to appropriate resources.
Recognize, document, and alert the management team of trends in customer calls.
Document all call information according to standard operating procedures.
Follow up customer calls where necessary.

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