Urgently hiring

Job Description

– Managing the daily activity of an Inbound /Outbound Call Center

– Setting Call Centre Strategies and Standard operation and procedures.

– Manage the call center activities in coordination with delivery / operations.

– Support all the call center staff when needed in their daily duties (Taking calls, booking orders, resolving customer complaints and escalations)

– Implement new processes in the call center to enhance the level of services.

– Tracking the performance of staff, provide tips and guidelines identifying Training needs and planning Training Sessions, motivating, and retaining staff.

– Monitor & supervise the implementation of the call center plans in coordination with operations, to maintain the highest standard of performance and services.
– Creating and maintaining a friendly and professional environment within the Department.

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