Our trading company has established itself as an industry leader for the past 19 years and we are looking to hire a Customer Service Specialist.
Responsibilities
• Manage large amounts of incoming emails
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints and provide appropriate solutions within the time limits
• Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
Requirements
• Bachelor’s Degree
• Strong command of the English language
• Excellent communication skills both verbal and written
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to prioritize and manage time effectively
Competitive package and other benefits await successful applicants.