The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment including but not limited to PC, terminals, printers and scanners to ensure optimal workstation performance. The person will also troubleshoot problem areas in person, by telephone, or via remote access in a timely and accurate fashion, and provide end-user assistance where required.