Customer Care Quality Lead (Arabic Speaking)

Home Centre - Landmark Group

Location: Marina, Dubai, UAE

Contract: Permanent Contract


Requirements:

Previous experience in a call center environment as a Quality Lead for a minimum of two years, with a focus on quality assurance and monitoring

Knowledge of quality assurance processes, metrics, and best practices in customer service.

Strong communication skills are required to provide feedback, coaching, and training to call center agents and management.

Experience with quality monitoring tools and systems to evaluate call quality and adherence to standards.

Work effectively with call center teams, supervisors, and managers to implement quality initiatives and drive performance.

Develop and deliver training programs to enhance agent skills and improve overall quality performance

- Maintain a customer-centric approach, ensuring that quality efforts align with enhancing customer satisfaction and loyalty.

Proficient in using Excel and PowerPoint.

Note: With the Subject "Customer Care Quality Lead.

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