Job Opportunity: Call Center Agent

Join our dynamic team as a Call Center Agent in Dubai and contribute to delivering excellent customer service!

Key Responsibilities:

Inbound Calls: Handle incoming calls from customers, addressing inquiries and providing information.

Outbound Calls: Make outbound calls to follow up on customer requests and ensure satisfaction.

Issue Resolution: Resolve customer complaints and concerns in a professional and efficient manner.

Product Knowledge: Maintain a good understanding of products/services to assist customers effectively.

Documentation: Accurately document customer interactions and details for future reference.

Requirements:

Previous experience in a call center or customer service role is preferred.

Excellent communication skills in English; additional languages are a plus.

Ability to remain calm and focused under pressure.

Good problem-solving skills and attention to detail.

Familiarity with CRM systems is an advantage.

Location: Dubai, UAE

Salary: 4000 Dhs.

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