Act as the primary liaison between the client and the company
Cold calling and generating potential leads
Ability to establish relationship with real estate brokers to generate new listings
Evaluating the property to ensure it is in line with the company’s expectations
Advise clients throughout the negotiation process to help them get maximum value for their home
Coordinating the property launching with all the departments and processes involved, which includes the technical inspection, unit permit, utility connection, formalities with security, deep cleaning, and photo shooting
Be responsible for answering all coming inquiries from potential guests via phone, email or chat
Coordinating the furnishing of new vacant properties according to DTCM quality standards
Register and check-in guests
Provide detailed and comprehensive information about the holiday home company’s facilities, services, and local attractions to enhance the guest experience
Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process
Maintain clear and accurate records of guest room bookings
Listen and respond to guest queries
Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles
Maintain up-to date information on arrivals, departures and apartment condition
Provide accurate information about local attractions and services
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
Complete and maintain any incident reports, daily activity reports or other reports requested by management
Close guest accounts and check guests out
Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
Handling guest complaints and concerns in an efficient and timely manner
Perform other relevant assignments as requested by the management.

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