About the job
First impressions are everything! As a Telephone Operator, you are the initial voice that our guests hear when they call in. You are a key ambassador of our hotel in making the guests’ experience truly remarkable.

What Is In It For You

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

Perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
Process all incoming and outgoing calls accurately and courteously.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Offer information pertaining to available services and facilities of hotel, points of interests, and entertainment attractions.

Your Experience And Skills Include

Minimum 1-2 years’ experience in a similar role within a reputable brand.
Strong interpersonal and problem solving abilities.
Fluency in English; additional languages are a plus.

Your Team And Working Environment

Dynamic working environment.
Defined development career path.
Friendly and supportive team.

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Note:
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