Job Description

Key Responsibilities and Duties:
Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
Take ownership of customers’ issues and follow problems through to resolution.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls

Skills
Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferred
Ability to work under pressure, must be adaptable,
Teamwork skills, Interpersonal skills.
Solid sales and negotiation skills
Innovative mindset and high EQ
Grit and a can-do attitude

Requirements
University Degree in Business, Communications or Marketing discipline preferred.
Experience in the Mobility/Transportation industry is highly desirable
Fluent in Reading writing and speaking in English is MUST
1 year of Call center or customer service experience is a MUST
Should be able to work in rotational shifts.

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