TELE SALES / CUSTOMER SERVICE ROLE
Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
ALSO
Assisting in resolving customer complaints/disputes
Providing information to customers
Monitoring sales performance
Closing sales deals
Keeping a record of calls and relevant details
Updating customer details.

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