Responsibilities

Maintain excellent customer service standards
Respond appropriately to all the customer telephone queries
Make telephone calls to customers to inform them about special promotions or offers
Maintain database of customers to initiate cross selling activities
Communicate and coordinate with internal departments and follow up on customer interactions
Maintain records of customer interactions and transactions
Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
Handle customer complaints, warranty issues, after sales service etc.
Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time
Ensure customer service standards of the customer service counter as per company’s standards
Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time

Qualifications

At least 1 – 2 years’ of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work.

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