Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role
To initiate intentional guest interactions by welcoming each guest in a sophisticated manner.

Key Duties and Responsibilities

To welcome each guest in a sophisticated manner
To initiate guest interaction by introducing yourself and starting conversation by asking how you may assist the guest (all greetings must be culturally/locally appropriate)
To adhere to the department’s Standard Operating Procedures at all times
To be aware of the departmental fire evacuation procedures
To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times
To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.

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