Job Description

POSITION OBJECTIVE

Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
End to end store responsibility in absence of Store Manager
Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
Provide feedback to the Store Manager and Area Manager with regards to employees and products

Key Responsibilities

Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times.

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