We are seeking a motivated, detail-oriented individual to join our hotel company as a Reservations Agent. As part of our team, you answer phones and emails, assisting customers in booking suitable reservations at one of our various properties. You accurately record customer information, including payment information, and advise customers on available upgrades or specials that may enhance their experience with us. You help customers in altering or canceling reservations, as necessary. Our ideal candidate has impeccable phone and email manners, strong communication and customer service skills, and keen attention to detail.

Reservations Agent Duties and Responsibilities
Answer phones and assist customers in making, altering, or canceling reservations
Respond to emails with reservation information, confirmations, and additional details
Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
Answer questions regarding rooms, facilities, rates, and events
Accurately record customer information and charge credit cards upon successful reservations.

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