The job of a customer service agent, also known as a customer service representative, is to offer support to customers who have questions, concerns, problems, or who want to purchase a product or service.

Communicate with current and potential clients via telephone, email, online chat, or social media
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
Maintain a courteous and calm manner at all times to de-escalate stressful situations.

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