PHONE OPERATOR

I*BACKGROUND: *
Customer service experience and 0-2 years of telephone operator experience required.

II.SKILLS:

Active listening, speaking clearly, service-oriented, social perceptiveness, critical thinking, reading comprehension, complex problem solving, coordination, monitoring, and time management.

III.RESPONSIBILITIES

1.In a confidential and sensitive manner, triages phone calls for all aspects of patient information to the appropriate physician/unit/department.

2.Provides superior customer service always. Treats co-workers, patients, visitors, and the public with dignity and respect.

3.Works effectively under multiple demands and adjusts priorities as circumstances required to meet turnaround time goals and needs of the department.

4.Maintains a high degree of accuracy and precision of a consistent basis in their job performance.

5.Transfer calls, relay verbal messages, call the appropriate person requested by caller and file messages.

6.Adheres to system and department compliance policies, and any applicable laws and regulations.

7.Schedule appointments

8.Record and report complaints to Compliance Officer and/or Site Leader.

9.Knowledge or provider scheduling preferences

10.Multi line phone capabilities.

11.Collects and enters patient demographics into the practice management system.

12.Knowledge of Insurance coverage with commercial payers, along with Medicaid and Medicare

13.Forward prescription request using the clinical module.

14.Any other duties required.

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