Travel Reservation Agent

Responsibilities

• Plan and sell transportation, accommodations, insurance and other travel services

• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations

• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers

• Book transportation, make hotel reservations and collect payment/fees

• Use promotional techniques and prepare promotional materials to sell itinerary tour packages

• Deal with occurring travel problems, complaints or refunds

• Enter data into our software and maintain client files

• Network with tour operators

• Maintain statistical and financial records

• Meet profit and sales targets

• Assisting and advising customers who may be choosing from a variety of travel options.

• Making reservations for customers based on their various requirements and budgetary allowances.

• Checking the availability of accommodation or transportation on the customers’ desired travel dates.

• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

• Processing payments and sending confirmation details to customers.

• Sorting out any issues that may arise with bookings or reservations.

• Selling and promoting reservation services.

• Answering any questions customers might have about the reservation process.

• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

• Providing support to customers who may need to amend or cancel a reservation.

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