CALL CENTER AGENT

Job description

• Answer calls and respond to emails

• Handle patient’s inquiries both over the phone and by email

• Research required information using available resources

• Manage and resolve customer complaints

• Provide customers with service information

• Enter new customer information into system

• Update existing customer information

• Process orders, forms and applications

• Identify and escalate priority issues

• Route calls to appropriate resource

• Follow up customer calls where necessary

• Document all call information according to standard operating procedures.

• Complete call logs

• Produce call reports.

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