Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Follow communication “scripts” when handling different topics.
Function as an intermediary between the client, the Operations team and the end user in order to co-ordinate the satisfactory fulfillment of the customer (viz. end user) request by the company providing a first level response.

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