Telephone calls are picked up within 3 rings.

Standard phrases always used.

Trunk calls have been properly accounted for and charged to maximum revenue.

Summery sheets are checked and sent to the night auditor on time and a complete co-relation of summary sheet with vouchers.

Telephone department room is updated on Executive numbers as to provide information if the caller is identifiable

House directory extensions are up to date

Guest complaints are handled diplomatically so as to uphold image and ensure guest satisfaction

Operators are well versed with house directory official extensions with names of officials.

Telephone staff follows all systems and procedures

No guest complaints are received on wake-up calls/Coffee Tea orders that are requested

Operators give long distance calls promptly and correctly to the guests

Local calls are properly accounted for and charged to the guests

Faulty telephones are promptly attended by complaining to the maintenance without causing inconvenience to the guests

Check on telephone equipment on periodic basis
Office Receptionist

Job brief: We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office

• Answer, screen and forward incoming phone calls

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

• Provide basic and accurate information in-person and via phone/email

• Receive, sort and distribute daily mail/deliveries

• Maintain office security by following safety procedures and controlling access via the reception desk

• Order front office supplies and keep inventory of stock

• Keep updated records of office expenses and costs

• Assisting colleagues with administrative tasks.

• Perform other clerical receptionist duties such as filing, photocopying, & assist in preparing samples.

Note:
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