Sales associates work with customers to find what they want and ensure a smooth sales process transactions. They often help the customer with returns, refunds, and resolve common complaints.
Key Accountabilities:
Process
Ensure merchandise are requested daily and is received in correct quantity from the warehouse and other shops. Inform supervisor on short / excess received.
Acknowledging the correct / short receipt / dispatch of merchandise in the section
Ensuring Merchandise is correctly tagged & bar-coded
Assisting management in identifying potential shop lifters.
Ensuring garments are security tagged & place of tagging.
Consistent supervision of such categories / being alert / not leaving unattended
Contributing ideas to control pilfer ages & reporting to shop manager any unusual/suspicious activity in Retail.
People and customers.
Available for the customer at all times
Establishing eye contact & greeting the customer
Determine customer needs & assist customer in purchase decision
Mentioning new arrivals / styles to customer & make add-on sales
Guiding customer to alternative products in the absence of the product requested by customer.
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