Duties A server’s responsibilities depend greatly on the business; however, in all cases his or her primary duty is to provide good customer service, take orders, and deliver food. In most situations, servers are expected to answer questions regarding the menu. They work closely with other wait staff and the kitchen to ensure the restaurant is operated efficiently. In upscale restaurants, servers are more a part of the dining experience, offering suggestions and recommendations, such as wine pairings. They help to personalize the meal and their service is more attentive and formal. In restaurants with revolving menus, servers may need to meet with kitchen staff or managers daily prior to service to discuss that day’s offerings. Topics in these meetings may include specials, food preparation, and ingredients used, especially if they may be a potential allergen to some diners. Additional duties of a restaurant server may also include: • Processing payment • Greeting customers • Cleaning tables and dining area • Setting tables.

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