Customer Service Representative

Contribute to a thriving sales team with great customer services and the ability to meet the needs of clients who need assistance.
Provides sales and customer service support to customers calling, emailing, live chatting, or instant messaging the team.

Role & Responsibilities

Handles incoming calls or inquiries from prospective customers or clients
Prioritize and process customer orders and requests submitted by telephone, email, live chat, or instant message
Assists customers effectively by solving customer disputes
Maintain thorough and accurate customer service records
Work as part of the sales team to drive positive company sales results
Help customers register online and process their orders
Check product availability for customer orders and order or restock items if necessary to satisfy the customer
Communicate with customers about their orders, including any delays or changes in delivery
Follow-up with callers on the complaint and/or question resolution status
Pack and process orders.

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