Confer with customers by telephone or in person to provide information about the new upcoming project (properties) or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers’ complaints by performing activities such as providing them with information or update of the property.
Respond to customer problems or complaints pro actively.
Prepare documentation for contracts, transactions, or regulatory compliance.

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