Candidates with Call center experience

Freshers can also apply, if they meet the language proficiency and keen to work in an international call center environment.

Skills:
• Answering calls from customers professionally and responding to customer inquiries and complaints.

• Respond to Emails and Chats in a professional and timely manner.

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

• Handling and resolving customer complaints on offered services.

• Follow call script & etiquette.

• Providing information on the services offered.

• Escalating inquiries to respective departments or supervisor as & when needed.

• Taking part in training and other learning opportunities to expand knowledge.

Adhering to all company policies and procedures.

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