We are looking for Call Center Agent/Telesales

1. Job Purpose: We are looking for a Tele-sales cum customer service representative who will act as a liaison between the organization and its clients, answer queries, offer advice, introduce new products and build business by identifying and selling prospects. Must be adept at maintaining relationships with clients.

2. Academic Background: Graduate Degree

3. Key Experience: 2-3 years of experience in areas of Sales, Customer service / Tele- communication and After-sales in Retail industry preferably with companies selling Baby products.

4. Roles & Responsibilities:

Strong phone contact handling skills

Negotiate/close deals and handle complaints or objections

Actively seeking out new sales opportunities
Commercial acumen
Manage a team and Collaborate with them to achieve better results
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Maintains customer records
Prepare daily, weekly and monthly reports

5. Non-Technical Competencies:
Fluent in English
Fast learner and Passionate for service and sales
Commercial awareness
Planning, Prioritization and Multitasking
Patience and Perseverance.

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