Job Description

A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Process all incoming and outgoing calls accurately and courteously

Records and controls accurately wake up calls

Pages guests in co-operation with concerned departments

Assists guests with international calls and directory queries

Calls guests by name whenever possible

Pages staff member when requested

Abides by principles of guest privacy.

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