Replying to customer inquiries and complaints through email and phone calls.

Manage large amounts of incoming calls

Generate sales leads Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits;

Follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Handling customers and managing orders ( taking measurements, suggesting and providing customers the best possible service , etc)

Liaising with tailors for completion of orders and informing the same to customers

Managing daily sales and preparing sales report

Maintaining good relationship with customers and the team 6. Manage overall operations of the store

Maintain tailoring inventory and stocks and ensure stock availability as per requirement.

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