Hiring for L1 Network Engineer in Dubai Location.
JD:
· Logs incidents received through phone calls from authorized and identified Users of NOC services
· Performing basic analysis of events, incidents and trouble shooting
· Follow up with relevant parties (L2 NOC, SOC, Field operations, DC operations, Service providers) for keeping up to date on approaching SLA deadlines
· Co-ordination of on the ground activities and communication during crisis management
· Report faults & co-ordinate with the Supplier in relation to faults related to the level-3 Vendor support.
· Interaction Management
· Interaction & Request Lifecycle ownership
· Other Service Management
· Co-ordination of maintenance activities with Stakeholders
· Releasing Scheduling Reports to stakeholders eg Daily Service Report and other static reports as required (e.g. regular reports related to service performance measures)
· Hands on experience on Cisco products (Switching, Routers, WLAN Controller, Cisco call manager,)
· Minimum CCNA certified.