We are hiring for customer Service

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Able to up-sell and cross-sell

Able to generate sales leads from calls

Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

Ability to memorize, recall, or research answers quickly

Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Ability to learn and follow all customer service procedures and policies

Strive to meet and go above personal and team targets, goals, and quotas

Aim for customer resolution and return

Record, organize and file customer interactions and profile/account changes

Able to address returns, refunds, and shipping tracking numbers.

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