Customer Service Representative/call center Agent

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels (phone, chat, email)
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:
Ability to remain professional and courteous with customers at all times
Must be available to work occasional nights, holidays and weekends
Must be amenable to work on shifting schedule
Excellent verbal and written communication skills.

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