• Greet and welcome all guests approaching the Front Desk in accordance with the hotel standards.

• Ensure that the surrounding areas in the lobby level and main entrance are clean
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Ensure that luggage has been stored safely according to prescribed procedures
• Assist guests with directions within the hotel (i.e. guide them to their room, a restaurant etc.)
• Consistently offer professional, friendly and engaging service.

Note:
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