Candidates only in UAE will be entertained
Proven IT Technical Skills, IT Technical Skill are must
Any Nationality Experience Candidate
Ensure the Help Desk maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge.
Ensure the Help Desk staff is appropriately skilled and trained to deliver excellent technical support and quality customer service.
Manage, monitor and report on the services and develop service levels required to support and deliver an exceptional Help Desk environment.
Ensure customer service excellence by monitoring tickets and reviewing customer feedback.
Provide sound judgment for solving complex technical issues
Coach and develop team members
Provide front line support and assist in managing tickets and hands on projects.
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