troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
supporting the roll-out of new applications;
setting up new users’ accounts and profiles and dealing with password issues;
working continuously on a task until completion (or referral to third parties, if appropriate);
testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Support Production Department as necessary.

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