Guest Service Agent

Asian nationality only

• Offer consistently professional, friendly, warm and engaging service.
• Give a warm welcome and check in guests taking into account the established SOP’s.
• Check out of departing guest in accordance with the established standards.
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues.
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy.
• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation.
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.