Service Advisor

Indian Nationality
Bachelors Degree graduate (Mechanical Engineering)
5 years’ work experience

Responsibilities:
• Greeting customers and scheduling service appointments
• Cataloguing customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Translating customers’ repair problems into standard repair terminology
• Test-driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs
• Handling customer complaints
• Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintains customer rapport by explaining estimates, repairs and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers & arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.

Office Secretary
European/Eastern Nationality
Female only

Key Requirements:
• Excellent communication skills (English is a must)
• Pleasing personality
• Reception
• Filing
• Correspondence
• Document Management
• Office/Administrative task
Responsibilities:
• Greet customers, clients, guest who enters the company in a polite manner.
• Answering phone calls and redirect them when necessary
• Managing the daily/weekly/monthly agenda and arrange new meetings and appointments
• Preparing and disseminating correspondence, memos and forms.
• File and update contact information of employees, customers
• Support and facilitate the completion of regular reports.
• Develop and maintain a filing system.
• Check frequently the levels of office supplies and place appropriate orders
• Undertake occasional receptionist duties.