TECHNICIAN (Technical Support Specialist)

Qualifications:

Fast Learner

Strong personality

Can work under pressure

Clear and work oriented

Presentable

Shows professionalism

Good physical condition and strength with a willingness to work overtime.

Excellent in customer service

Organized and flexible

Effective written and oral communication skills.

Able to work well with minimal supervision.

Ability to prioritize tasks and follow specified procedures.

Skills:

Background education: Computer Information Technology / Computer Science.

Technically knowledgeable

Networking

Working knowledge of tools, common appliances and devices.

Knowledge of general maintenance processes and methods.

Preferred experience:

Installation software

Troubleshooting

Desktop support

Networking

Task:

Provide technical support assistance for desktop applications.

Execute technical support functions for client server.

Provide technical support to technicians in resolving and troubleshooting technical problems.

Answer and respond to customer calls and mails relating to their technical issues.

Document all calls relating to technical problems and inquiries in internal call database.

Provide technical support and assistance in completion of projects on time.

Keep up to date on latest trends and solutions in technology aspects.

Provide technical support and assistance in running applications testing.

Ensure compliance of established procedures and guidelines.

Working with other field technicians to visit customers for hardware installations.

Implement preventative maintenance measures.

Testing devices for improvement, safety, and quality control.

Repairing broken equipment and wiring.