Customer Service Representation required for a company in Jebel Ali with minimum 2-years of experience, preferred Female candidates- Filipinos / Indians.

Job Description:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information

Requirements:
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred.