Responsibilities:
– Welcome customers upon entrance and confirm reservations.
– Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
– Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
-Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
– Arrange events, excursions, transportation etc. upon request from hotel residents.
– Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
– Respond to complaints and find the appropriate solution.

Requirements:
– Proven UAE experience as concierge.
– Excellent communication skills.
– Polite and confident with a great deal of patience.
– Ability in multitasking and time-management.
– Aptitude in resolving issues with a customer-focused orientation.