• Developed and updates documentation, appraising users and administrators of vital information
• Desktop, Laptops, Printers, Scanners, Network & Telecom units hardware troubleshooting and taking corrective action in shortest possible time.
• Identifying reported PC operating system issues including Network, Printing, Scanning, Email, Internet Access etc. and resolving them quickly.
• Providing MS Office support (Word, excel, PowerPoint and MS Outlook) to users for functionality, usage and data backup/restore
• Update Data in Business Software as per received from the Branch location.
• To provide additional functionality to the business by using the appropriate tool sets to enhance third party applications and develop reports, workflows and forms and/or new small applications.
• Troubleshoot the business software for problem and take measures to reduce/avoid the problems occurring again
• Planning and undertaking scheduled maintenance upgrades.