Experience: 1 - 2 Years
    Job Type: Full Time

Description

Main Duties:
Handle customer inquiries via calls and emails in Arabic and English in a 24/7 Environment
 Manage and resolve customer complaints
 Provide customers with product and service information
 Enter new customer information into system
 Update existing customer information
 Identify and escalate priority issues
 Follow up customer calls where necessary

Specific Knowledge, Skills and Abilities:
Must be willing to work in Shifts including night shifts
Must have Minimum 1 year of call center experience.
Excellent interpersonal, written, and oral communication skills in Arabic and English.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Bachelor Degree preferred, but not required

Key Competencies :
Verbal and written communication skills.
Excellent listening skills.
Problem analysis and problem solving.
Customer service orientation.
Organizational skills.
Adaptability.
Team work.