1) Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

2) Receive payment and record receipts for services.

3) Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.

4) Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

5) Hear and resolve complaints from customers and public.

6) File and maintain records.

7) Transmit information or documents to customers, using computer, mail, or facsimile machine.

8) Schedule appointments, and maintain and update appointment calendars.

9) Analyze data to determine answers to questions from customers or members of the public.