JOB DESCRIPTION:-
• The position requires taking orders by e-mail, fax and mail. Also he/she will be responsible to generate Pro forma invoices on Microsoft Dynamics GP send order acknowledgement to customers by email, fax and/or mail.
• To maximize the efficiency and satisfaction on customer’s parts, the ability to minimize the paperwork and take advantage of electronic documents [such as PDF instead of fax machines] is strongly encouraged.
• Makes sure issued Pro forma invoices generated on Microsoft Dynamics GP (not on Excel spreadsheet) and Back orders (BKO) are tracked till delivery with minimum lead time.
• Will be responsible for the coordination and resolution of any orders in question.
• Effective communication to both internal and external customers.
• Contact customers when follow-up is required.
• To respond to customer emails/queries by interacting with internal departments on day to day basis
• Reports quality or any other pertinent customer concerns to Sales Coordination Supervisor.
• Performs or assigns any other duties necessary related to Sales Coordination or to achieve customer satisfaction.