Job Purpose:
The IT Administrator is responsible for designing, configuring, installing, maintaining, and repairing network systems, subsystems and servers; overseeing the computer/server room operation and environment; providing information, direction and/or recommendations regarding network installations and configurations including intercom, telephone and wireless systems; resolving network operational issues; and providing technical support to the staff to ensure business continuity.
Network Administration:
Implement and Commission network infrastructure at all locations. Monitor Network (connectivity, servers, routers, firewalls, switches, internet connections.). Periodic audit of network stability and performance of existing Hardware. Update network applications as required; Oversee network and server configuration maintenance and management; Liaison with third party vendors for setting up systems infrastructure.
User Support
Setting up new users and managing backup, security and passwords; Clarify user’s real needs and expectations and builds open, co-operative relationships with users. Provide satisfactory IT support to computer users within the office;
Connectivity:
Monitor internet connectivity. Ensure connectivity on each user’s system for email communication and related business applications. Troubleshoot and resolve all problems encountered with connection, printer, hardware and software.