Serve as the first point of contact for customers seeking technical assistance over the phone or email
Install and configure computer hardware operating systems and applications as per company procedures.
Troubleshoot system and network problems. Maintain procedures and reports that provide technical support to the entire organization.
Desktop Support Requirements:
3-5 years of experience as an Desktop Support.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Experience in documenting processes.
Working knowledge and expertise with a variety of software, hardware, and applications.
Analytical skills to study problems and records and identify solutions.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.
Ability to priorities your workload.
Help Desk Qualifications / Skills:
Problem solving
LAN knowledge
Verbal communication
Operating systems
Phone skills
Customer service
Quality focus
PC proficiency.
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