Hiring a Customer Service Executive
Key Responsibilities:
Respond and resolve customer queries through different channels (phone, email or chat).
Work with customer service manager to ensure proper customer service is being delivered.
Manage large amounts of incoming customer queries and complaints within dedicated time.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Build sustainable relationships of trust through open and interactive communication.
Contribute to team effort by accomplishing related results as needed.
Go the extra mile to engage customers.
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Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Interpersonal skills
Sales jobs require a lot of human interaction, whether it’s face-to-face, online, or over the phone.
If you’re naturally outgoing and and have good interpersonal skills, you’ll excel at sales.
There’s nothing wrong with being introverted, but introversion isn’t the best quality in a sales employee.
If continually meeting and talking with strangers drains your energy, or if you find yourself regularly stumbling over your words or accidentally making the person you’re speaking with feel uncomfortable, sales might not be the best line of work for you