Greet and attend guests/suppliers when they arrive at office
Direct visitors to the appropriate person/office
The answer, screen, and forward incoming phone calls
Provide basic and accurate information in-person and via phone/emails
Ensure reception area is tidy and presentable with all necessary stationery available.
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Perform other clerical receptionist duties such as mail communication, filing, photocopying, etc.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Customer service orientation.
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Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Diplomacy
Unfortunately, sales associates have a bad reputation due to marketing tactics like spam emails and robocalls. As a result, you sometimes have to deal with customers who are angry before you’ve even said anything.
An elderly lady watches as her husband pays for the groceries
An outgoing personality helps keep clients happy.
You need diplomatic skills to respond appropriately to customers who want to take out their own troubles on you. Sometimes, you can make a sale despite their initial unwillingness to engage with you by being diplomatic.