Required Customer Service Executive for a Maintenance company. With a Minimum of 3-4 years of professional experience in Maintenance (or) facility management (or) Real Estate / similar industry with below roles and responsibilities:
• Ability to handle Maintenance staff schedules.
• Knows how to use CRM systems and practices
• Knowledge about maintenance works (Electrical, Plumbing, Carpentry, and Painting) to guide client and staff accordingly.
• Support technical and M&E staff in effective and technically appropriate project planning, strategy development, and implementation against agreed work plans, ensuring projects represent effective strategies and innovative approaches based on evidence.
• Prepares quotations and contracts to clients for new projects, AMC, and renewals.
• Prepares closing notices for end projects.
• Provide first level contact and convey resolutions to customer issues
• Resolve customer complaints via phone, email, or social media
• Follow up with customers, provide feedback and see problems through to resolution
• Update customer data and produce activity reports
• Manage large amounts of incoming calls
• Utilize excellent customer service skills and exceed customers’ expectations
• Attracts potential customers by answering the service questions; suggesting information about other services.
• Build sustainable relationships of trust through open and interactive communication
• Advise on company information
• Inform customers of deals and promotions
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.
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After acquiring the suitable job every worker start seeking the ways of promotion. It is fact some people rise in rank rapidly while other could not. There are some common differences in these two types of workers. A brief discussion is made about these differences which will help the reader of this post to understand the effective way of getting promotion in job.
Most common difference in the above mentioned two types of workers is that one type of worker try to understand the basics of working techniques and get control over the techniques rapidly. In this way he becomes the master of those techniques which make him the efficient and resourceful worker. These are attributes which could seduce the employer and in the result that worker gets rapid promotion. On the other hand the person who struggle in understanding the work procedure could not captivate the attention of employer. In the result such worker could not rise in rank with the desired pace.