Duties and Responsibilities:

– Answer telephone calls and take messages or forward calls

– Schedule and confirm appointments and maintain calendars

– Greet and welcome customers, clients, and other visitors

– Check visitors in and direct or escort them to specific destinations

– Inform other employees of visitors’ arrivals or cancellations

– Copy, file, and maintain paper or electronic documents

– Handle incoming and outgoing mail and email

SKILLS

– Communication skills. Receptionists must speak and write clearly so that others may understand them.

– Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

– Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

– Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

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